Refund and Returns Policy

If you’re not satisfied with the quality of the products received please get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution. 

If our quality checks validate your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible.

We’d much rather fix any problems and send a replacement to make sure you are happy with your orders.  If that’s not possible or you can’t wait for a new order to arrive, please indicate that when you reach out to us and we will process a refund.

Return Policy 

We currently do not support returns unless the request for refund or replacement requires further investigation by fanteeshirts ltd, as the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.   

Returned to Sender Policy

For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order. 


If a return is required, roce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable timeframe.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code or certificate will be sent to the recipient or customer as necessary.

Shipping returns

Return address and additional information will be provided through communication as above.

Depending on where you live, the times it may take for your exchanged product to reach you may vary.

Compensation for shipping costs will only be considered on a case by case basis, and based on the fault of fanteeshirts ltd to provide the service as expected and abiding by our terms and conditions.

Need help?

Contact us at for questions related to refunds and returns.